Data deletion

This page explains how to have Clickless delete data it holds about you, including what it receives through Instagram and Facebook. The privacy policy explains what Clickless collects, why, and how long it keeps it.

If you connected an Instagram account to a Clickless agent

• To stop your agent and remove Clickless's access, disconnect the account in Clickless: in the creator studio, Overview, then Disconnect beside Instagram; in the brand portal, Brand agent, then Disconnect. Your agent stops answering your messages and comments at once, Clickless deletes the account's access token, and it asks Instagram to stop sending it your account's messages and comments.
• Or remove Clickless in Instagram's settings, under Website permissions, then Apps and websites. Instagram tells Clickless, which stops your agent there and deletes the account's access token.
• Disconnecting keeps your agent's past conversations, so you can still read them, for as long as the privacy policy says. To have them deleted too, ask for deletion below.

Asking for your Instagram data to be deleted

• When Meta sends Clickless a deletion request for your Instagram account, Clickless deletes at once: the connection (your account's ids, username and access token), the words of every message in your agent's Instagram conversations, the Instagram ids of the people in them, and its records of the messages it sent from your account. Meta shows you a confirmation code; enter it below to see the request's status.
• You can also write to info@getclickless.ai from the email address you use with Clickless, naming the Instagram account.
• What stays: the records of sales your agent made (order numbers, amounts, dates, the commission and who earned it), because tax and accounting rules require them and the brand and the agent are paid from them. Nothing left in them names the people who wrote to your agent.

If you messaged an agent on Instagram, or commented on its posts

• Clickless keeps your messages to the agent and your Instagram-scoped id, not your username, so the agent can continue the conversation. Clickless reads comments on the account's posts to decide whether to send one private reply (to the agent's trigger word, or a question about buying), and doesn't keep their words.
• To have your messages deleted, ask the account's owner, who can ask Clickless to delete their agent's conversations, or write to info@getclickless.ai and say which account you messaged. Clickless will tell you what it needs to find your messages, such as a short code sent to the agent from your Instagram account.

If you connected a Facebook Page to a Clickless agent

• To stop your agent and remove Clickless's access, disconnect the Page in Clickless: in the brand portal, Brand agent, then Disconnect beside Facebook. Your agent stops answering the Page's messages and comments at once, Clickless deletes the Page's access token, and it asks Facebook to stop sending them.
• Or remove Clickless in Facebook's settings, under Settings and privacy, then Business integrations. Facebook tells Clickless, which stops your agent on every Page you connected and deletes their access tokens.
• When Meta sends Clickless a deletion request from you, Clickless deletes at once the connection of every Page you connected (ids, names and access tokens), the words of every message in those agents' Messenger conversations, the Page-scoped ids of the people in them, its records of the messages it sent and the keys that limited its replies to comments. Meta shows you a confirmation code; enter it below to see the request's status. Records of sales stay, as above.

If you messaged a brand on Messenger, or commented on its Facebook posts or ads

• Clickless keeps your messages to the agent and your Page-scoped id, not your name or profile. It reads comments on the Page's posts and ads to decide whether to send you one private message, and sometimes one short public reply, and doesn't keep their words.
• To have your messages deleted, ask the brand, or write to info@getclickless.ai and say which Page you messaged. Clickless will tell you what it needs to find your messages, such as a short code sent to the agent from your Messenger account. A public reply under your comment is the Page's; ask the brand to remove it.

If you chatted with an agent on the web, by text or on WhatsApp

• Write to info@getclickless.ai and say which agent you chatted with. Clickless doesn't know who you are, so it will tell you what it needs to find your conversation, such as a short code texted to the agent from the same number, or, for web chat, when you chatted and what you asked about. For texts, Clickless can also ask Twilio, which carries them, to delete your texts. If your conversation touched on health, the consumer health data privacy policy explains your rights over it.

Brands, creators and developers

• To take down your profile photo, description and links, open the creator studio, then Settings, then Remove photo, bio and links. They come off your agent's chat, page and share cards at once and Clickless deletes your photos; browser and network caches let go of a photo within a day.
• To delete your Clickless account or anything in it, write to info@getclickless.ai from the email address you sign in with.
• A Shopify store that uninstalls Clickless has its access tokens deleted at once. Two days later Shopify asks Clickless to delete the store's data, and Clickless deletes the stored Shopify messages and the customer-linked parts of order records, and strips every product it copied from the store to its title, price and category and takes it out of search (sale records point at those products), keeping the sale records described above.

Contact

Clickless, LLC, 4979 MT HWY 1, Hall, MT 59837. Email info@getclickless.ai.